Stefan Siekierski
05 NOV 2012 11:52:30

The target duration time of a prescription amends itself when it is suspended for x amount of time.

Can the website and dispensary status screen show the new ACTUAL target time (as in Actual amount of time in a suspended state plus the original target time) as oposed to the guessed target time (scanned suspened time plus original target time)

It is causeing probelms in our dispensary when prescriptions appear to be within target time, when they are actually not.

thanks.

Stefan Siekierski
09 NOV 2012 14:56:30

Hi Marc, Chris,

Thanks for getting back to me - just to clarify Chris.

On the status pages, the bar that turns from green to red showing "target duration" calculates the target duration of a prescription based on the set turn around time (GROUBSTANDARDMINS) PLUS the scanned amount of suspended time (jobvaluec) and will only go red if the jobs actual duration (GetPrescriptionDuration) exceeds that ammount.

What this means is if a presciption booked in as a TTO its got an initial target duration of 2 hours. Then if its scanned for suspended for 2 hours the website gives this a new target duration of 4 hours. However if the item is worked on again after 30 mins, then the target duration should only be 2 hours 30 - not the 4 hours thats still displayed.

In our disp, some prescriptions are not meeting their turnaround time because despite (still using the above example) the target is 2 hours 30 that they are working to, the staus screens are showing the prescriotn as well within the target duration.

The reports "Prescriptions completed within target times" and "Prescriptions completed within target times" reflected that too, giving turn around times within 96-97% where as reports "Completion time summary report (and includes 8 hours)" reflect the true percent within 2 hours based on getprescriptionduration