Common Support Queries

Here is an ordered list of our most frequent support requests and their solutions.

1. Label printer moved or replaced
2. Label printer has randomly stopped working
3. Barcode scanner is not working
4. Zero reports available
5. PTS is running slowly
   1. a.k.a. Performance Tweaks
   2. a.k.a. Performance Improvements
6. Prescriptions are stuck in "Pending" status
   1. a.k.a. Error message: Only "Booking In" can be recorded against pending prescriptions
   2. a.k.a. Error message: Some prescriptions could not be loaded
7. Prescription start times are in the past
   1. a.k.a. Prescriptions have an incorrect, overly long duration