Barcode Scanner Is Not Working

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Revision as of 15:53, 22 November 2022 by Shieldstromme (talk | contribs) (Created page with "PTS allows for tracking a prescriptions progress through the dispensing process using barcodes and scanners. <strong>New scanners and new PCs will not work without some configuration</strong>. Additionally as barcode scanners are the most numerous, varied and heavily used equipment we supply with PTS it's not uncommon for one to temporarily stop working. =Symptoms= The scanner is connected to the PC, the trigger produces a scanning beam, but scanning a barcode doesn't g...")
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PTS allows for tracking a prescriptions progress through the dispensing process using barcodes and scanners.

New scanners and new PCs will not work without some configuration. Additionally as barcode scanners are the most numerous, varied and heavily used equipment we supply with PTS it's not uncommon for one to temporarily stop working.

Symptoms

The scanner is connected to the PC, the trigger produces a scanning beam, but scanning a barcode doesn't generate a reaction from PTS.

Probable causes

  1. The PTS Comms Client is not installed. How do I know?
  2. The PTS Comms Client is not successfully connecting to your PTS server. How do I know?
  3. The barcode scanner is not correctly configured for use with PTS. How do I know?

Solutions

  1. Install the PTS Comms Client.
  2. Fully uninstall PTS Comms and reinstall and pay close attention to these steps.
  3. Run through the configuration procedure.
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