Difference between revisions of "Common Support Queries"

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[[Zero_Reports_Available|Zero reports available]]
Here is an ordered list of our most frequent support requests and their solutions.
<ol type="a">
<li><strong>[[Label_Printer_Moved_or_Replaced|Label printer moved or replaced]]</strong></li>
<li><strong>[[Label_Printer_Has_Randomly_Stopped_Working|Label printer has randomly stopped working]]</strong></li>
<li><strong>[[Barcode_Scanner_Is_Not_Working|Barcode scanner is not working]]</strong></li>
<li><strong>[[Zero_Reports_Available|The reports screen shows zero reports are available]]</strong></li>
<li><strong>[[Performance_Tweaks|PTS is running slowly]]</strong>


[[Label_Printer_Moved_or_Replaced|Label printer moved or replaced]]
<ol type="i">
<li><i>a.k.a. [[Performance_Tweaks|Performance Tweaks]]</i></li>
<li><i>a.k.a. [[Performance_Tweaks|Performance Improvements]]</i></li>
<li><i>a.k.a. [[Performance_Tweaks|Booking in takes a long time, and the browser asks me whether to Wait or Exit the page]]</i></li>
</ol>


[[Label_Printer_Has_Randomly_Stopped_Working|Label printer has randomly stopped working]]
</li>


[[Performance_Tweaks|Performance Tweaks]]
<li><strong>[[Patient_Record_(PAS)_Lookup|The patient lookup on the booking in screen is not returning patient details]]</strong>


[[Only_"Booking_In"_can_be_recorded_against_pending_prescriptions|Only "Booking In" can be recorded against pending prescriptions]]
<ol type="i">
<li><i>a.k.a. [[Patient_Record_(PAS)_Lookup|We've updated or moved our dispensing software and the patient lookup has stopped working]]</i></li>
<li><i>a.k.a. [[Patient_Record_(PAS)_Lookup|How do I set up a PAS link for the booking in screen?]]</i></li>
</ol>


[[Prescription_start_times_are_in_the_past|Prescription start times are in the past]]
</li>
 
<li><strong>[[How_do_I_search_for_prescriptions_that_are_more_than_one_month_old?|How do I search for prescriptions that are more than one month old?]]</strong></li>
<li><strong>[[Prescriptions_are_stuck_in_%22Pending%22_status|Prescriptions are stuck in "Pending" status]]</strong>
 
<ol type="i">
<li><i>a.k.a. [[Prescriptions_are_stuck_in_%22Pending%22_status|Error message: Only "Booking In" can be recorded against pending prescriptions]]</i></li>
<li><i>a.k.a. [[Prescriptions_are_stuck_in_%22Pending%22_status|Error message: Some prescriptions could not be loaded]]</i></li>
</ol>
 
</li>
<li><strong>[[Prescription_start_times_are_in_the_past|Prescription start times are in the past]]</strong>
 
<ol type="i">
<li><i>a.k.a. [[Prescription_start_times_are_in_the_past|Prescriptions have an incorrect, overly long duration]]</i></li>
</ol>
 
</li>
<li><strong>[[User_Views_%26_Homepages#Actions_menu|How do I clear lots of prescriptions at once?]]</strong>
 
<ol type="i">
<li><i>a.k.a. [[User_Views_%26_Homepages#Actions_menu|How do I do the end-of-day admin?]]</i></li>
<li><i>a.k.a. [[User_Views_%26_Homepages#Actions_menu|How do I complete multiple prescriptions?]]</i></li>
<li><i>a.k.a. [[User_Views_%26_Homepages#Actions_menu|How do I cancel multiple prescriptions?]]</i></li>
</ol>
 
</li>
 
<li><strong>[[Our_prescriptions_are_not_clearing_automatically|Our prescriptions are not clearing automatically]]</strong>
 
<ol type="i">
<li><i>a.k.a. [[Our_prescriptions_are_not_clearing_automatically|Our prescription are stuck at "waiting for collection"]]</i></li>
<li><i>a.k.a. [[Our_prescriptions_are_not_clearing_automatically|Our prescription are stuck at "waiting for delivery"]]</i></li>
<li><i>a.k.a. [[Our_prescriptions_are_not_clearing_automatically|Our prescription are "complete" but remain on the screen]]</i></li>
</ol>
 
</li>
 
<li><strong>[[The_comms_client_feedback_popups_are_laggy|The comms client feedback popups are laggy]]</strong>
 
<ol type="i">
<li><i>a.k.a. [[The_comms_client_feedback_popups_are_laggy|The barcode scanner responses sometimes freeze and then unfreeze all at once]]</i></li>
</ol>
 
</li>
 
</ul>

Latest revision as of 10:31, 25 September 2024

Here is an ordered list of our most frequent support requests and their solutions.

  1. Label printer moved or replaced
  2. Label printer has randomly stopped working
  3. Barcode scanner is not working
  4. The reports screen shows zero reports are available
  5. PTS is running slowly
    1. a.k.a. Performance Tweaks
    2. a.k.a. Performance Improvements
    3. a.k.a. Booking in takes a long time, and the browser asks me whether to Wait or Exit the page
  6. The patient lookup on the booking in screen is not returning patient details
    1. a.k.a. We've updated or moved our dispensing software and the patient lookup has stopped working
    2. a.k.a. How do I set up a PAS link for the booking in screen?
  7. How do I search for prescriptions that are more than one month old?
  8. Prescriptions are stuck in "Pending" status
    1. a.k.a. Error message: Only "Booking In" can be recorded against pending prescriptions
    2. a.k.a. Error message: Some prescriptions could not be loaded
  9. Prescription start times are in the past
    1. a.k.a. Prescriptions have an incorrect, overly long duration
  10. How do I clear lots of prescriptions at once?
    1. a.k.a. How do I do the end-of-day admin?
    2. a.k.a. How do I complete multiple prescriptions?
    3. a.k.a. How do I cancel multiple prescriptions?
  11. Our prescriptions are not clearing automatically
    1. a.k.a. Our prescription are stuck at "waiting for collection"
    2. a.k.a. Our prescription are stuck at "waiting for delivery"
    3. a.k.a. Our prescription are "complete" but remain on the screen
  12. The comms client feedback popups are laggy
    1. a.k.a. The barcode scanner responses sometimes freeze and then unfreeze all at once
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