Difference between revisions of "Common Support Queries"

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<li><strong>[[Label_Printer_Has_Randomly_Stopped_Working|Label printer has randomly stopped working]]</strong></li>
<li><strong>[[Label_Printer_Has_Randomly_Stopped_Working|Label printer has randomly stopped working]]</strong></li>
<li><strong>[[Barcode_Scanner_Is_Not_Working|Barcode scanner is not working]]</strong></li>
<li><strong>[[Barcode_Scanner_Is_Not_Working|Barcode scanner is not working]]</strong></li>
<li><strong>[[Zero_Reports_Available|Zero reports available]]</strong></li>
<li><strong>[[Zero_Reports_Available|The reports screen shows zero reports are available]]</strong></li>
<li><strong>[[Performance_Tweaks|PTS is running slowly]]</strong>
<li><strong>[[Performance_Tweaks|PTS is running slowly]]</strong>


Revision as of 16:03, 28 November 2022

Here is an ordered list of our most frequent support requests and their solutions.

  1. Label printer moved or replaced
  2. Label printer has randomly stopped working
  3. Barcode scanner is not working
  4. The reports screen shows zero reports are available
  5. PTS is running slowly
    1. a.k.a. Performance Tweaks
    2. a.k.a. Performance Improvements
  6. We've updated or moved our dispensing software and the patient lookup has stopped working
    1. a.k.a. How do I set up a PAS link for the booking in screen?
  7. Prescriptions are stuck in "Pending" status
    1. a.k.a. Error message: Only "Booking In" can be recorded against pending prescriptions
    2. a.k.a. Error message: Some prescriptions could not be loaded
  8. Prescription start times are in the past
    1. a.k.a. Prescriptions have an incorrect, overly long duration
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