Zero Reports Available

PTS 5 makes use of a domain service account to run reports. If the account has been disabled or the password expired, PTS will no longer be able to access the reports with the saved credentials, and the problem manifests as there being no report documents available to select from.

Symptoms

On the reports screen, you will be able to search and filter your prescription sample but you will not be able to select a report type, and the tab will read "Reports (0)".

Cause

1. On the SSRS server, the "SQL Server Reporting Services" Windows service has been stopped, disabled, or set to manual start type
2. The service account that was setup for this purpose has either been disabled, or the password has expired
3. If the server is using SSL, the certificate details may be invalid

Solution

1. Log in to the SSRS server and make sure the "SQL Server Reporting Services" Windows service is started and is set to start automatically. You can identify the name of your SSRS server via the "URL of SQL Reports Server" setting in Application Settings in PTS.
2. Go to Applications Settings and make a note of the user details stored in the following settings:
   • SSRS Reports Service User
   • SSRS Reports Service Password
   These details represent a domain user account. It may be the case that the account has been disabled, the password has expired or been changed, or the account is otherwise not in good order. IT should be able to reactivate the account for you, and ideally make changes so that the password doesn't expire. Sometimes, in addition, a reactivated account will need to be manually logged in once to have the opportunity to create a new password. In the event that a new password is associated with the user account, make sure to apply it back to the SSRS Reports Service Password setting.
3. In SQL Reporting Services Configuration Manager, go to the Web Service URL tab and verify that a current, working SSL certificate is selected in the certificate dropdown.