Zero Reports Available

PTS 5 makes use of a domain service account to run reports. If the account has been disabled or the password expired, PTS will no longer be able to access the reports with the saved credentials, and the problem manifests as there being no report documents available to select from.

Symptoms

On the reports screen, you will be able to search and filter your prescription sample but you will not be able to select a report type, and the tab will read "Reports (0)".

Cause

1. The service account that was setup for this purpose has either been disabled, or the password has expired
2. On the SSRS server, the "SQL Server Reporting Services" Windows service has been stopped, disabled, or set to manual start type

Solution

1. Log in to the SSRS server and make sure the You can identify the name of your SSRS server via the "URL of SQL Reports Server" setting in Application Settings in PTS.
2. Go to Applications Settings and make a note of the user details stored in the following settings:
   • SSRS Reports Service User
   • SSRS Reports Service Password
   These details represent a domain user account and more than likely, you will find that the account has been disabled or the password has expired or been changed. IT should be able to reactivate the account for you, and ideally make changes so that the password doesn't expire.