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Andrew Haywood
16 MAR 2020 15:16:40


In these uncertain times, I wanted to inform our valued customers about what we are doing here at TMS to support you. As the situation around coronavirus (COVID-19) continues to evolve, we are doing everything we can to ensure your organisation continues to receive the customer service required.

We are closely monitoring the latest government advice and to date all operations are continuing as normal. However, should the government advice change and our staff be required to work from home, to maintain the best level of customer service, I would make the following observations:

Technical Support
Whilst the change to home working should have limited impact on our support services, we strongly recommend that issues are managed through the client’s area accessed via our website tmsinsight.com. Please do not raise support issues through the Contact Us form.

Client General Enquiries
Customers could either use the Contact Us form on the TMS Insight (Data Capture) Ltd’s website or ring our office number 01384214950.

On-Site Activities
Currently we are still visiting our client’s premises for product installation, training and support. This is unless our clients have advised us that contractors are no longer allowed on site. This situation is almost certain to change, and we will endeavour to give affected clients as much notice as possible if we are no longer able to make a planned visit. Similarly, if your organisation is introducing a no contractor policy could I respectfully request you give us as much notice as possible.

Unfortunately, no-one knows how long this situation will last but if it is prolonged, we will endeavour to look at innovative ways to carry out the activities that would normally be carried out on our customer’s sites.

If you have any questions or concerns about this communication, please do not hesitate to contact us.

Andrew Haywood
Managing Director
Andrew Haywood [mod]
17 MAR 2020 11:41:52


TMS Insight (Data Capture) Ltd’s response to the COVID-19 Pandemic
Update: 17.3.20 11.00

When we circulated our initial information regarding our response to the Coronovirus pandemic, yesterday, I hadn’t expected to be sending an update quite so soon.

However, following HM Government’s advice issued yesterday TMS have decided that all our staff will be required to work from home.

As I reported yesterday please be assured that we are doing everything we can to ensure your organisation continues to receive the best possible customer service. I will repeat the advice I gave yesterday.

Technical Support
The change to home working should have minimal impact on our support services, we strongly recommend that issues are managed through the client’s area accessed via our website tmsinsight.com. Please do not raise support issues through the Contact Us form these are not monitored automatically as are support tickets.

Client General Enquiries
Customers could either use the Contact Us form on the TMS Insight (Data Capture) Ltd’s website or ring our office number 01384214950.

On-Site Activities
As of today we have decided that none of our staff will be allowed to visit our client’s premises for any reason. We will be contacting all of our customers that have scheduled appointments or are in the process of making an appointment to inform them of the situation and discuss possible alternative arrangements.

Unfortunately, no-one knows how long this situation will last but if it is prolonged, we will endeavour to look at innovative ways to carry out the activities that would normally be carried out on-site.

If you have any questions or concerns about this communication, please do not hesitate to contact us.

Andrew Haywood
Managing Director
Andrew Haywood [mod]
23 MAR 2020 10:28:36


TMS Insight (Data Capture) Ltd’s response to the COVID-19 Pandemic
Update: 23.3.20 10.00

Prescription Tracking help in facilitating better outpatient throughput and communication.

TMS have been working with a number of Pharmacies over the last few days that are implementing measures to significantly reduce the number of Outpatients that need to wait in their Dispensaries or who are setting up temporary Dispensaries to manage their response to Covid-19.

There are two aspects in which PTS can help:

• Link to electronic prescribing systems so that staff have knowledge of Prescriptions and are able to start dispensing BEFORE the patient arrives at the Outpatients Dispensary with the aim of minimising the number of patients that need to be in the waiting area at any one time.

• Automatically sending patients a text message / email when their prescription is complete (or communicating other information about their prescription) so that they only need to come to the dispensary when their prescription is ready.

If you think that you could benefit from either a link to your electronic prescribing system (we have successfully integrated with JAC and any system that can send HL7 messages) or utilise text messaging (we can integrate with numerous text messaging systems – NHS.net texting, Envoy messenger & TMSi’s own service, if customers opt to use our service we will credit their account with 1500 texts free of charge) then please do not hesitate to get in contact with us.

There will be no charge for the integration / messaging set-up work but we will require remote access as we are currently unable to come on-site.

Andrew Haywood
Managing Director
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