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Stephen Drake
06 JAN 2017 15:00:20


Dear Customer,

We are writing to all of our customers to bring to your attention that Zebra Technologies have announced a voluntary recall of external Power Supply Units supplied with certain printer models.

It is important to note that this issue is limited to a discreet batch of Power Supply Units and is not associated with the actual Zebra-manufactured printer or AC power cord.

This voluntary recall impacts the Power Supply Units that were sold as after-market kits or included with the sale of the following models of Zebra printers:

• G-Series (GK420D/T, GX420D/T, GX430D/T)
• GT Series (GT800, GT810, GT820, GT830)
• ZP455, HC100, P1XX Series (P100, P110, P120)
• ZXP3

Zebra have confirmed they will replace those Power Supply Units affected by this issue within 7-10 days, at no cost to end users.

Considering the potential severity of the issue, we have taken the decision to email all of our customers (regardless of whether or not they have purchased one of the affected models), to ensure the maximum level of awareness of this issue. Also, considering the popularity of the affected models it is possible that our customers will own one or more of these printers, even if they haven’t purchased them directly from us.

For further information on what to look for and some FAQ's please visit https://www.zebra.com/us/en/power-supply-recall.html

Stephen Drake
TMS Insight Data Capture LTD
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